Returns & Refunds

Returns & Refunds 

If you're unhappy with your purchase for whatever reason, please let us know.  We value your custom and want you to be genuinely satisfied with your purchase.

You have the right to return your purchase within 14 days of the date you received your item(s). To receive a refund, we must be notified within 14 days of receipt; items must be returned unopened and in their original condition as when they left us.  Buyers are responsible for the cost of returning item(s).  We'll refund your order once we've received and processed the safely returned item within 30 calendar days.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a duty to take reasonable care of the Products whilst they are in your possession.  Where you have failed to take reasonable care of the Products, we reserve the right to refund you less any amounts due by way of compensation to either repair the Products or to cover any loss.  For paint products that have been opened or damaged, we reserve the right to not issue a refund.

Details of our Returns & Refunds Policy is as follows:-

  1. Returns of unopened resaleable items are accepted within 14 days from date of purchase with a valid proof of purchase.
  2. Any customer wishing to exercise this right must notify us by any of the following:-
    1. in writing to Baillea's Interiors, Sundial House, Middleton Tyas, DL10 6QZ,
    2. by telephone  07724 764495 
    3. email to info@bailleasinteriors.co.uk
  3. As a further condition of the right to return, customers must also arrange (at their expense) to return the goods in a resaleable condition as soon a possible to the address above.  If the vendor does not pay the return cost then this will be deducted from any refund.   Orders that qualified for Free shipping, will have the appropriate P&P fee deducted from any refund, if the returned goods means the original order falls under the financial threshold and no longer qualifies for free shipping.  The goods will be deemed returned when actually received by the vendor at the said address.
  4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  5. Any goods made to customers specifications or clearly personalised are excluded from the right to cancel.  The following are bespoke products, manufactured specifically to order and therefore non-returnable.
If on arrival of your order, the item(s) are damaged, please contact us on 07724 764495 or email info@bailleasinteriors.co.uk to arrange a replacement.
If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as your order has not been dispatched.  If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us.
Items can be returned to us at your expense to the following address:
Customer Services
Baillea's Interiors
Sundial House
Middleton Tyas
N Yorkshire
DL10 6QZ